365 CPS Complete Property Services
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Terms and Conditions

Booking and Payment
It is not possible to book through 365CPS.com Ltd directly. Bookings can be made through our partner reservation agency Studios92.com Ltd, either through the secure pages of its websites or by telephone. For the bookings Amex, Visa, MasterCard, Visa Delta, Switch, JCB and Solo card are accepted. Reservations made by fax are accepted only with valid credit card details and the e-mail address of the customer. Studios92.com Ltd will take a 10.00% non-refundable deposit for each flat-share booking. Your booking is accepted on the condition that you agree that this charge is non-refundable once your booking is confirmed. All rates quoted on the websites of Studios92.com Ltd include all charges and taxes unless otherwise specified. It is the customer's responsibility to check the rates before booking. Flat-sharing options may be subject to age limitations, please contact our team to confirm this.
Generally, after the non-refundable deposit is taken, there is no need for any further payment before arrival. If full payment before arrival is requested, 365CPS.com Ltd will require full authorisation from the cardholder. Please contact us concerning this option.


Confirmation
Once your booking is received and processed, you will receive a confirmation by e-mail. Please read the confirmation carefully - it contains your reservation number, all of the relevant details and information for check-in. We recommend printing the confirmation out as your reference.
365CPS.com Ltd shall not be liable for any losses as a result of the printed confirmation not being produced on arrival. It is also a condition that a customer must report any errors concerning the booking confirmation immediately to the staff of our partner reservation agency, so that another confirmation can be sent. You will be booked into a flat-share room (shared bathroom and shared kitchen) unless otherwise specified on the booking confirmation. All of the flat-share options are mixed-sex. Once your booking is received and processed, you will receive a confirmation by e-mail. Please read the confirmation carefully - it contains your reservation number, all of the relevant details and information for check-in. We recommend printing the confirmation out as your reference.


Changing / Cancelling Bookings
Change of arrival date is permitted up to 28 days before arrival. Changing the arrival date after this date may incur a charge of one night. Extending the stay is always possible providing a room is available. Shortening a stay may change the nightly rate, as the nightly rate is higher for shorter stays. 365CPS.com Ltd reserves the right to alter the minimum number of nights required according to time of year, current availability and suitability of a reservation. The cancellation of any nights requires 28 days notice.
Cancelling a reservation requires 28 days notice. Failure to give 28 days notice for cancellation may result in a charge of anywhere between one night to one week depending on the reservation. To cancel a booking please notify 365CPS.com Ltd via e-mail. All cancellations require written notice. As agreed above, the 10.00 % charge is not refundable regardless of cancellation notice.


Arrival
On your booking confirmation you will find a section on arrival details. It is important to read this carefully. When you arrive at the tube station, the appropriate area manager is contacted to pick you up and check you in. For check-in after certain times surcharges apply. The first two weeks' rent is due on arrival. Any questions on arrival can be directed to your area manager. Under certain extreme circumstances, should your original reserved room-type not be available at the time of arrival, the flat-share management agrees to supply equivalent accommodation until the room-type is available. A double room and a twin room are regarded as an equivalent to each other. On arrival, a guest arrival form has to be completed and an imprint of the credit card is taken as security deposit. A credit card imprint may be requested by all guests. By signing the guest arrival form you agree to abide by the regulations set by 365CPS.com Ltd. Failure to comply with the regulations may mean extra surcharges or termination of your stay. 365CPS.com Ltd reserves the right to request additional forms of identification if required. Any questions are to be brought to the attention of the staff on arrival. 365CPS.com Ltd shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in accommodation, sickness, weather strikes or any other cause. All such losses, additional expenses or claims will be borne by the person who has booked the accommodation.


Departure
Unless otherwise arranged, 28 days written notice is required to set a departure date. On completion of your stay, you agree to leave your room in a tidy state, as it was presented. Keys must be left in the room, and the door closed as you leave. 365CPS.com Ltd does not offer a pick-up service for the return to the airport or station. We can supply a taxi service phone number if required. The area manager must be notified of your departure and the flat-share management reserves the right to send a representative to inspect the room before the imprint of the credit card is destroyed. Failure to give adequate notice of departure may result in charges of one night up to two weeks, depending on the booking. Lost keys will also result in additional charges. Any charges outstanding must be paid before departure; failure to pay will result in your being charged on your credit card.


 
365CPS.com Ltd. is registered in England and Wales Company No.05139711 with Head office at: 3 Littlestone Road, Littlestone, New Romney, Kent TN 28 8LN 2004 365CPS.com Ltd. This website is protected by copyright law. Privacy Policy | Terms & Conditions
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